Balanced Scorecard: Step-by-Step for Government and by Paul R. Niven

By Paul R. Niven

This booklet presents an easy-to-follow roadmap for effectively enforcing the Balanced Scorecard method in small- and medium-sized businesses. construction at the good fortune of the 1st version, the second one version comprises new situations in response to the author's event enforcing the balanced scorecard at executive and nonprofit businesses. it's a must-read for any association attracted to attaining step forward effects.

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Extra resources for Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies

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A more practical approach is to choose one discipline in which you possess particularly strong attributes, and maintain at least threshold standards of performance in the other disciplines. McDonald’s, for example, is a truly operational excellent organization, but that doesn’t stop them from continually introducing new menu items. In Chapter 7, we will take a closer look at the Customer Perspective, and identify what specific steps your organization should take to develop customer objectives. Included in our discussion will be ideas you can use to apply the “value proposition” concept to your organization.

Indd 23 3/4/08 10:49:37 AM 24 Introduction to the Balanced Scorecard 9. ,” Business Ethics, Fall 2004. 10. Henry Mintzberg, Bruce Ahlstrand, and Joseph Lampel, Strategy Safari (New York: The Free Press, 1998). 11. Brian E. Becker, Mark A. Huselid, and Dave Ulrich, The HR Scorecard (Boston: Harvard Business School Press, 2001), p. 213. 12. R. Charan and G. Colvin, “ Why CEOs Fail,”Fortune, June 21, 1999. 13. Dan Ciampa, “How Leaders Move Up,”Harvard Business Review, January 2005, pp. 46–53. 14. Robert S.

Kaplan and David P. Norton. indd 9 3/4/08 10:49:32 AM 10 Introduction to the Balanced Scorecard vision and strategy have been the least bit relevant or helpful in your task? Probably not. But today the world is an entirely different place. Value is created largely from intangible assets such as customer knowledge and information-rich networks. If you’re going to contribute in a meaningful way you must know where the organization is headed and what the strategy is to get there. Only then can you combine your talents with others from across your agency to create value for your stakeholders and ultimately achieve your mission.

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