By Frances Kay
It really is who you recognize that actually matters...and what to do with these contacts. This functional and vigorous booklet is for somebody who desires to be successful in my opinion or professionally of their selected box or sphere. utilizing Frances' RAPPORT precept constructed from her personal large adventure in training senior executives, it indicates the way to create your personal community possibilities and break-throughs: Relationships (upward, downward, inner, external); process (asking / listening); humans (the key to types); endurance (results do not come overnight); chance (imaginative, appropriate); present (coincidences and compounds); thank you (essential)
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32/ B R I L L I A N T BUSINESS C O N N E C T I O N S Avoid a difficult question by asking someone else's view. You could even turn the question round and ask the person posing the question for their response. When you have listened to their reply it may help your own reaction. If someone drops a bombshell they may be testing your response. Rather than give them the satisfaction of erupting, try to suspend reaction. A measured acknowledgement buys you time and can save faces and reputations. Making a tactical and diplomatic withdrawal from a potentially explosive situation is sometimes the only way to avoid disaster.
Then stay with them. This can go wrong if you happen to be dressed in black and white at the time (as has happened to me). You may be mistaken for one of the catering staff! Ways to handle awkward situations If you make an embarrassing social gaffe, have the courage to admit the fault and apologise. Being upfront and honest can turn a mistake to your advantage. 32/ B R I L L I A N T BUSINESS C O N N E C T I O N S Avoid a difficult question by asking someone else's view. You could even turn the question round and ask the person posing the question for their response.
Reasons to get started If you want to turn your contacts into connections, you need to work at cementing relationships. This is done simply by getting to know people better. Make the time and opportunity for face-to-face meetings whenever possible. Early on in the process, one-to-one meetings are best. They help to build rapport quickly and easily. Further on in the relationship it is often helpful to include other interested parties. The responsibility for getting communication right lies firmly with the communicator.