Business Analysis Techniques : 99 essential tools for by Cadle, James; Paul, Debra; Turner, Paul

By Cadle, James; Paul, Debra; Turner, Paul

The improvement of commercial research as a qualified self-discipline has prolonged the function of the company analyst who now wishes the widest attainable array of instruments and the talents and information on the way to use every one while and the place it really is required. This new version presents ninety nine attainable concepts and sensible advice on how and whilst to use them.


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They try to perceive value from the perspective of the end recipients themselves. 26 BUSINESS STRATEGY AND OBJECTIVES Value streams are a high-level end-to-end collection of sequential activities or stages that create value across a range of stakeholders, both external and internal. Using value streams The approach taken to developing a value stream or a set of value streams is to first identify the value for a specific stakeholder, explore this via the idea of value propositions and work backwards to identify the key stages, in sequence, that are necessary to deliver that value.

This will lead to a need to investigate these additional values and ensure that they are delivered. From a recipient’s point of view, full value to them is not influenced by which organisation or department carries out each individual stage. They just measure success by the final result. So, if your organisation contributes to a specific value stream, consider carefully whether you are part of another party’s value stream or they are part of yours. It is easier for an organisation that owns, or is in control of, the overall value stream to influence proposed changes.

For example, how many invoices 34 INVESTIGATE SITUATION are produced per day? Per month? Per annum? Is there a peak at a particular time of the month? How much time is spent dealing with complaints, as opposed to taking new orders? What information is recorded on forms and reports at the moment, and who uses this? The qualitative techniques we present are: yy surveys; yy sampling; yy special-purpose records; yy document analysis. Documenting the results (Techniques 27–30) The simplest way of documenting the findings of the investigation is by writing a report of some sort.

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