Case Studies in Systems Analysis by J. P. A. Race (auth.)

By J. P. A. Race (auth.)

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One copy goes to the customer, one to Stock Control, one to Accounts and one to DP. Group 7 items are handled differently. A group of four clerks handles over 100 orders a day each, using a simpler procedure. A card is pulled from a customer-card file arranged in alphabetical sequence. S simply that it has already been pulled: this creates some confusion and delay. One or more product-quantity cards are pulled fro:n a tray, each representing, for example, 144 patient record cards type A6. The card-set (customer card followed by product card(s)) goes to the DP department for them to prepare order documents.

The speed of the VDUs will be reduced by remote connection, but not excessively. Workload Calculation We estimate that the system will cope easily with the load, by the following calculation. The total number orders a day is, on average, 139 DSC group 1-6, + 417 group 7, + 800 approx. OCC orders, = 1356 approx. per workof DSC day. To process each order, the clerk will need to key in a telephone number, a product group, an item number, and a quantity, together with a few control symbols: say 20 key depressions taking not more than 10 seconds with practice.

15th February 1981. XHIBIT G LETTER FROM LOCAL UNION CONVENOR, SLOUGH Dear Mr. White, This is steward certain behalf, to give you notice that the appointed shop of your order office at DSC has laid before me facts which lead me to protest on our mem~ers' and to request an urgent meeting with you. It has co~e to our attentio~ that members will be asked to wear telephone head-sets, and to operate a co~puter. Our members have also heard that non-union staff are likely to join them at Slough, and that redundancy among DSC staff may occur.

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